Sean Gentile is a Certified Florida Supreme Court Family Mediator and the dedicated owner of Non-Attorney Divorce Services. With over 24 years of experience , Sean has a profound commitment to facilitating amicable resolutions in family disputes. She holds a Bachelor’s degree from Florida International University and an MBA from American Intercontinental University. Her expertise is bolstered by a deep understanding of the emotional and practical challenges faced by those navigating divorce and family conflicts. Known for her empathetic approach, Sean ensures each client feels validated and supported throughout the mediation process. Operating seven days a week, she is committed to accessibility and client satisfaction, making her a respected and sought-after mediator in her community. Her business Non Attorney Divorce assists parents with Family Court Documents at reasonable rates and convenient hours every 8am through 8 pm.
How did you get started in this business?
I started in this business by recognizing a need for supportive, knowledgeable guidance in the family mediation sector. I utilized the child support system as a single mother of four children. I saw how there needed to be special skills to navigate through the often resistance filled bureaucracies. I understand why it is like the way it is and you just need to put in place the tasks to move through the resistance. My background in business management and my personal experiences fueled my passion for helping individuals navigate the complexities of family proceedings in mediation,child support and more.
How do you make money?
We have a minimal investment we charge for mediation.
How long did it take for you to become profitable?
We became profitable after a year. We keep expenses low so that we could be reasonable for our customers.
What are your business services?
We offer family mediation services, including non-attorney divorce service documents to include modifications for child support and time sharing with child.We also offer process serving, detective searches to locate the other party, and life insurance /tax free retirement (to ensure the children have continued support if something should happen to a parent.)
When you were starting out, was there ever a time you doubted it would work?
When you love what you do so much and work 14 hour days for that cause doubt was not in my mind.
How did you get your first customer?
My first customer came through a referral. Networking with professionals in related fields and participating in community events helped spread the word about my services. And people seeing my staff and I at the court house each day for 24 years helps as well.
What is one marketing strategy that works well to generate new business?
One effective marketing strategy has been hosting free workshops and informational sessions on mediation and its benefits. These sessions provide value and build trust, encouraging parents to seek out our services when needed.
What is the toughest decision you’ve had to make in the last few months?
Keeping the business fresh like day one 24 years ago.Finding new ways to show customer appreciation. I love my customers.And want them to have the best from me.
What do you think makes you successful?
The seven day a week dedication. This is all I do. Every step back up support for the customers.
What advice would you give your younger self?
I’m doing exactly what I want to do for activism work and I would just say do more of it.
What has been your most satisfying moment in business?
The satisfying moments are ongoing. Seeing customers feel joy when we take time to explain procedures because we care. We respond expeditiously. Even on weekends.
What does the future hold for your business?
The future holds further expansion of services, including online mediation options to reach a broader audience. I am also considering training other mediators to broaden the impact of compassionate, effective mediation practices.
What business books have inspired you?
“Getting to Yes: Negotiating Agreement Without Giving In” by Fisher, Ury, and Patton has been particularly inspiring. It emphasizes the power of principled negotiation, which is foundational in my mediation practice.
Also the book “Please Understand Me” by David Keirsey. This book is very validating to understand your character, temperament and intelligence. I often refer this book to our customers.
Are you willing to be a mentor?
Yes, I am willing to be a mentor. I believe in giving back and sharing the knowledge and skills I have acquired to help others grow in their careers as well as their personal development.