Scott Zack, primarily located in West Bloomfield, Michigan, has been in the medical field his whole life and has plenty of experience in providing top notch service to his patients. One of his specialties includes chiropractic care. Scott Zack has been very successful at bringing new ideas to life and owns many other business ventures outside the medical field such as real estate. After being in the medical field for quite some time, Scott Zack was able to take his experiences and ideas and create Total Toxicology Labs.

We live in a day and age where many people are using and abusing pain medication. Seeing that firsthand throughout Scott Zack’s career prompted him to do his own research and that eventually led him down a path of wanting to do more with the opioid epidemic which ultimately led him to begin looking into Toxicology and start something on his own. There is always a need for testing which is why this business is so important.

As a qualified chiropractor, entrepreneur and business owner from the upper Midwest region state of Michigan, Scott Zack has used his medical profession and business experience to promote the role of chiropractic care and to support the reduction in opioid prescriptions.

Scott Zack’s mission is to continue to provide testing, support and expertise to those who need it.

How did you get started in this business?

I’ve been in the medical profession in all different fields for the past 19 years. From being a chiropractor, and snowballing into different facets of the medical world.

How do you make money?

We provide a great service. We make money by patients coming to our different facilities getting medical treatments whether it’s surgery or MRIs, chiropractic, or people needing urine drug testing.

How long did it take for you to become profitable?

It can take years for a new business to become profitable. Fortunately for us It took less than two years to become profitable.

When you were starting out, was there ever a time you doubted it would work? If so, how did you handle that?

No, I never doubted it would work. You’ve got to put in the time, effort, and hours, everything just doesn’t happen overnight. I knew it was going to be a grind to get where I needed to go, but you just have to be willing to do that. It is always worth it in the end.

How did you get your first customer?

My first customer happened to be one of my friends.

What is one marketing strategy (other than referrals) that you’re using that works really well to generate new business?

I think the best marketing strategy is being able to network with other medical professionals and facilities, and trying to connect with the community and people in the same business as you. Those connections can give you referrals. I think that is way more beneficial than just by word of mouth.

What is the toughest decision you’ve had to make in the last few months?

The toughest decision is whether to downsize due to COVID-19, let people go, keep them on, working from home remotely, and all the different questions that came about because of COVID-19. Just trying to navigate all this craziness was definitely the toughest experience I have had to endure since I started my business.

What do you think it is that makes you successful?

I think that no matter how successful you become, in order to get to where you want to be, you have to be willing to do whatever it takes to make sure your business is sustainable. Like with COVID-19 or anything else, you have to be able to navigate all the craziness that goes on everyday and be able to constantly make adjustments and not be afraid to take those necessary steps or changes.

What has been your most satisfying moment in business?

I think in general, we have a very great work environment and people have worked for us for a long time. We don’t have a lot of turnover and just seeing how many people and families we’ve affected by having a great place to work and a great job atmosphere where people enjoy working has made this business really rewarding in that aspect.

What does the future hold for your business? What are you most excited about?

I think the future is great, I mean obviously being in the medical world, everybody always needs something, healthcare is not going away. I am excited to see what developments happen post COVID-19 and there’s a lot more people doing things remotely. I’m to see how this is going to play out and see what kind of changes come about from a lot of people working from home.

What business books have inspired you?

There are so many out there but I don’t have one in particular to share.

What advice would you give to your younger self?

Never say no to a meeting, no matter how many meetings or how long it takes, you never know what door can open up.

Are you willing to be a mentor? If so, how should someone contact you?

At this time I don’t have the time to dedicate to being a mentor, however I believe you can benefit greatly from having one.

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