Glen and Michelle Scharfeld are the co-founders and operators of Senior Helpers, a prominent in-home care service spanning across the Nature Coast and Sun Coast areas. With over 13 years of expertise in senior care, Glen, who also has a rich 20-year background as a law enforcement officer, utilizes his extensive experience in community service to enhance the lives of seniors and veterans. He holds a Master of Science in Human Resources Management and actively participates in the Veteran Community Partnership coalition with the VA.
Michelle Scharfeld, complementing her husband’s skills with her own extensive legal expertise, previously worked as a Legal Assistant and Judges Assistant. Her profound understanding of the legalities surrounding healthcare allows Senior Helpers to navigate the complex landscape of Medicare and VA benefits, ensuring compliance and advocacy for their clients’ needs.
Together, Glen and Michelle are driven by a mission to provide personalized, compassionate care, significantly impacting their clients’ quality of life. They also focus on educating the community about senior care challenges and available resources, making them respected figures in their field. Their combined dedication to service is also reflected in their family life, where they are parents to two future service industry professionals.
What led you to choose the Nature Coast and Sun Coast areas for your Senior Helpers locations?
Glen: We recognized a growing need for specialized senior care in these areas, largely due to their increasing senior populations. We saw an opportunity to make a significant impact in communities that could benefit greatly from our services.
How do you ensure that your staff are well-prepared to handle the complex needs of seniors with dementia or other serious health issues?
Michelle: Training is key. We provide extensive dementia care training and ongoing education on the latest health care practices. We also foster a culture where our caregivers feel supported and confident in their skills.
Can you discuss any specific technologies you’re integrating into your care services to improve client outcomes?
Glen: Absolutely, we’re implementing remote health monitoring systems that help track vital signs and alert caregivers to potential health issues before they become critical. This technology is not only innovative but also provides peace of mind for families.
What role does mental health play in your care programs, and how do you address it?
Michelle: Mental health is as important as physical health, especially for seniors who may be dealing with isolation or depression. Our programs include activities that promote social interaction, mental engagement, and emotional support.
How has the pandemic changed the way you operate and deliver services?
Glen: The pandemic taught us the importance of flexibility and safety. We increased our use of PPE and enhanced our infection control protocols. We also expanded our virtual communication options to keep families connected.
Michelle, as a legal expert, how do you navigate the ever-changing regulations in healthcare, particularly those affecting senior care?
Michelle: Staying informed and proactive is crucial. I regularly consult with healthcare attorneys and participate in industry seminars to ensure our practices not only comply with current laws but also anticipate future regulatory trends.
What are some of the community partnerships you’ve formed to enhance your services?
Glen: We work closely with local hospitals, physicians, and nonprofit organizations. These partnerships help us provide a more comprehensive care network for our clients, from medical care to social services.
How do you measure the success of your services?
Michelle: Client and family feedback is crucial. We also monitor health outcomes and caregiver performance. Success for us is seen in the improved quality of life for our clients and positive feedback from their families.
What has been your most impactful moment in running Senior Helpers?
Glen: For me, it was when a family told us that our care allowed their loved one to spend their final months at home, surrounded by family, rather than in a hospital. That’s exactly why we do what we do.
Looking forward, what are some goals you have for Senior Helpers?
Michelle: We’re looking to expand our services to include more specialized care options, such as end-of-life care and more robust support for veterans. We also aim to advocate more vigorously for senior care reforms at the state level.