Tyler Sutton, President and Owner of a State Farm Insurance Agency in Lima, Ohio, has built a reputation as a trusted advisor and community leader since opening his agency in 2020. Known for his people-first approach, Tyler has grown his agency into one of Ohio’s top-performing offices, earning prestigious accolades like the Chairman’s Circle and Ambassador Club. Beyond his professional success, Tyler is deeply committed to giving back, regularly supporting local events, food banks, and charitable initiatives that strengthen the Lima community. A devoted husband, father of four, and church music leader, Tyler’s values of faith, family, and service guide every aspect of his work, making him a standout in both the insurance industry and his hometown.
What has been the most rewarding part of building your agency over the past five years?
I believe the most rewarding part of building my agency has been the relationships I’ve formed with my clients and my team. Every day, I get to work with people who trust me to protect what matters most to them, whether it’s their family, their home, or their future. Seeing the positive impact we’ve made in people’s lives, whether it’s helping a family rebuild after a tragedy or giving them peace of mind through life insurance, reminds me why I started this journey. It’s not just about selling policies; it’s about being there for people when they need it most.
How do you approach helping clients navigate difficult moments, like recovering from a major loss or tragedy?
Helping clients navigate difficult moments is at the heart of what I do. I always tell my team that our job is to be the best part of someone’s worst day. That means listening with empathy, acting quickly, and making sure our clients feel supported every step of the way. One moment that stands out is when we helped a family recover after a devastating house fire. It wasn’t just about processing their claim; it was about being there for them emotionally and ensuring they had the resources to rebuild their lives.
What’s one way your agency has made a lasting impact on the Lima, Ohio, community?
One way my agency has made a lasting impact on the Lima, Ohio, community is through our commitment to giving back. During the pandemic, we gave away $1,000 in free gas to help families struggling with rising costs. We also participate in local events like parades, car shows, and Freedom Fest, and we regularly support food banks and clothing drives. These efforts aren’t just about community involvement, they’re about showing our neighbors that we’re here for them, not just as an insurance agency, but as a partner in their lives.
How do you inspire your team to uphold the values of trust, integrity, and care in their daily work?
I inspire my team by leading with purpose and showing them the value of what we do. I believe in creating a culture where everyone feels empowered to make a difference, whether it’s through exceptional customer service or community outreach. I also make it a point to celebrate our wins, big and small, and to remind my team that their work has a real, lasting impact on the lives of our clients.
What advice would you give to someone in Lima, Ohio, who is hesitant about purchasing life insurance?
When it comes to life insurance, I always encourage families in Lima, Ohio, to think about it as a gift of love and security. It’s not about preparing for the worst; it’s about ensuring your loved ones are taken care of no matter what happens. I understand that the process can feel overwhelming, which is why my team and I take the time to explain options in simple terms and tailor coverage to each family’s unique needs.
How has your background in music and faith influenced the way you lead your agency and connect with clients?
My background in music and faith has profoundly influenced the way I lead my agency and connect with clients. Playing piano at my church and co-leading the music department with my wife has taught me the importance of harmony, both in music and in life. Faith keeps me grounded and reminds me to lead with humility, integrity, and compassion. These values are at the core of how I run my agency and serve my clients.
What do you see as the biggest opportunity for growth in the insurance industry, and how are you preparing your agency to meet it?
The biggest opportunity for growth in the insurance industry lies in balancing technology with personal relationships. While digital tools and automation are making processes more efficient, nothing can replace the trust and connection that come from sitting down with a client and truly understanding their needs. My agency is preparing for this by embracing innovation while staying committed to the human side of what we do. At the end of the day, it’s the relationships we build that set us apart.