Corinne Ann Maples - Senior Vice President, United Debt Counselors

Corinne Ann Maples is the Senior Vice President of United Debt Counselors (UDC). The company specializes in customer service and ensure a fruitful and positive experience for its clients. It has a goal of promoting strict compliance with all FTC (Federal Trade Commission) regulations and requirements concerning debt service industry. Before joining the company, Corinne had fourteen years of experience in legal, management, compliance, quality and mentoring employees at the enterprise. Corinne joined United Debt Counselors seven years ago as the Operations Manager. As the United Debt Counselors Senior Vice President, Corinne has led the establishment and development of Compliance, Operations and Legal development divisions with the support of her management team. Currently, Corinne is tasked with overseeing Accounting, IT, Compliance, Legal, HR, Operations and Scheduling in the company. Corinne and her United Debt Counselors team have the relentless commitment and focus to meeting all client expectations. When not in official duty, Corinne enjoys spending time with her husband and two kids.

How did you get started in this business? What inspired you to start this business? 

We, at United Debt Counselors, are committed to helping the average American consumers struggling with debts. As part of this great team, I am very passionate to offer solutions to individuals who want to manage their consumer debts. I have always enjoyed providing both personal and legal advice to debtors across the country.

How do you make money?

United Debt Counselors is my employer. The company offers debt solutions to Americans. I am an executive leader at the company with a post of Senior Vice President. I am responsible for making sure our clients get satisfactory services worth the cost. We have so far served thousands of clients. In this manner, the company generates its revenue.

How long did it take for you to become profitable?

I joined United Debt Counselors seven years ago as the Operations Manager. The company was already doing well regarding customer service delivery. Later, I was promoted to the current Senior Vice President position. In this capacity, I have managed to make the institution a leader in offering professional debt solutions to consumers in the United States. The revenues of the company have significantly increased since we introduced Compliance, Operations, and Legal departments to facilitate service delivery. These divisions helped to diversify services offered by the company.  I am happy about this achievement.

When you were starting out, was there ever a time you doubted it would work? If so, how did you handle that?

When I joined United Debt Counselors, I believed that I was the right person to help the company achieve its strategic vision. I had no worries about my abilities to achieve great success in my career. Also, I have always been motivated by the teamwork in the company. Every member is focused and determined towards the achievement of the company goals.

How did you get your first customer?

Well, quality service is the key to getting hundreds of new customers every day. At United Debt Counselors, we prioritize client needs who then sell our services to prospective customers through word of mouth.

What is one marketing strategy (other than referrals) that you’re using that works well to generate new business?

Advertisements. In the present world, technology is an essential need. At United Debt Counselors, we have managed to take advantage of available and affordable technological advertising media. For example, social media like Facebook, website, and Twitter. Additionally, our adverts feature in numerous television programs and journal articles. We usually include some few testimonials from satisfied clients.

What is the toughest decision you’ve had to make in the last few months?

Increasing the fee charged to clients by the company. We have been offering new products and services for free in the past few months. After auditing our accounts, the company realized it was losing millions of dollars in revenue. My office was tasked with a responsibility to evaluate appropriate fee to charge our clients.

What do you think it is that makes you successful?

We have a simple key to success. United Debt Counselors provides quality services to our clients. Most of the happy customers come back with one or two friends. We believe the magic to success is customer satisfaction.

What has been your most satisfying moment in business?

Providing services to over 100K customers in one week. This happened three months ago, and everyone was happy serving our clients. To me, any business is defined by clients.

What does the future hold for your business? What are you most excited about?

Anytime I think about the future of United Debt Counselors, I am always filled with excitement. It is because we are working with some partner financial organizations to help our customers in the management of consumer debts. We also have a future of engaging the government so as to increase the level of our services. Additionally, the company is working to develop and launch software that will suite our customers in debt management. Our IT team is working round the clock to ensure the software is operational by the end of the year.

What have business books inspired you?

I love reading books. I have read hundreds of books for the past few years. However, the two books that I found most inspirational are “Rich Dad Poor Dad” by Robert T. Kiyosaki and “Think and Grow Rich” by Napoleon Hills. The two books provide an insight into the world of finances that troubles many people.

How/Why United Debt Counsellor is Different from all other financial solutions company in the industry?

Great question. The difference between United Debt counselors and our competitors is simple. Most competitors are looking to sell dreams, but we sell reality and truth. Dreams may go unfulfilled but not reality/truth. We deliver our promises to clients, and that is quality debt solutions. This is in line with our visions and strategic plan.

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